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Terms and Conditions That Govern Your xc66 Account

These terms set out what you agree to when you open an account with xc66 and use our lobby, payments, or any service we offer.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWallet withdrawal conditionsAccount suspension policyJurisdiction-dependent access
xc66 Terms and Conditions That Govern Your xc66 Account
HOW WE OPERATE

How xc66 Handles Accounts Under These Terms

Our approach to enforcing these terms is straightforward. We verify accounts before processing withdrawals — this includes confirming that the wallet name on your bKash, Nagad, or Rocket account matches the name registered with us. Accounts that breach these terms may be suspended while we investigate. We retain account records in line with our data policy, and you can request a summary of your account data through the support channels above.

Wallet Verification

Before your first withdrawal via bKash, Nagad, or Rocket, we check that your registered name matches the mobile wallet. This step protects your account from unauthorised withdrawals.

Account Suspension Process

If we detect a terms breach, we may suspend your account temporarily. You will be notified and given a chance to respond before any permanent action is taken.

Data Retention

We keep account and transaction records for the period required under applicable law. You can request access to your own data at any time through the Help Centre or email support.

Terms Change Notification

When we update these terms, we post a notice inside your account dashboard. Continuing to use the platform after that notice constitutes acceptance of the updated terms.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can walk you through the relevant section. Reach us through the channels below. We aim to respond to account and terms queries during our published support window — response times may vary depending on query volume.

Live Chat Open the chat widget from any page in your account dashboard. This is the quickest way to ask about a specific term or condition that affects your wallet or access.
Email Support Send a detailed message to our support address listed in your account settings. Include your account ID and the specific clause you want clarified.
Account Help Centre Browse the Help Centre inside your account for written answers on common terms questions, including bKash and Nagad withdrawal conditions and account suspension rules.

Common Questions About xc66 Terms and Conditions

Below are the questions we hear most often about how these terms apply to accounts, payments, and access. If your question is not covered here, contact us through the support channels listed above.

Yes. Every deposit and withdrawal — including those made through bKash, Nagad, or Rocket — is governed by these terms alongside any conditions set by the payment provider itself.

We will always post a notice inside your account dashboard before changes take effect. Continuing to use your account after that notice means you have accepted the revised terms.

We may suspend your account while we review the situation. You will receive a notification, and you can respond through live chat or email before any permanent decision is made.

Access and eligibility depend on your local law and your eligible region. We do not confirm legality for every location — it is your responsibility to check before using the platform.

Send a request through email support or raise it in live chat. Include your account ID, and our team will provide a summary of your data in line with our retention policy.

Where any part of these terms conflicts with applicable local regulation, the local regulation takes precedence. These terms do not override your statutory rights under local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.