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Your Rights and Obligations on xc66

These legal terms govern how your xc66 account works, what you can expect from us, and what we expect from you.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket payment termsData handling and retentionAccount closure conditions
xc66 Your Rights and Obligations on xc66
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Issue

If you have a question about how our terms apply to your account, or if you want to request a change to your account data, our support team handles those requests directly. Wallet-related disputes — for example, a bKash or Nagad transaction that did not reflect correctly in your account balance — are logged through the same channel. Bring your transaction reference number when you write in.

Live Chat Open the chat widget from any page in your account dashboard. Available for account and legal queries; bring your account ID and wallet transaction reference.
Email Support Send legal or data-related requests to our support address listed in the account help section. We aim to respond within one business day.
Account Help Centre The help centre in your account settings covers common legal questions — eligibility, account closure, payment dispute steps, and data retention periods.
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Safety

Security and transparency around your account data are practical commitments, not statements. We document what we collect, why we keep it, and how long it stays on record. You can request a copy of your account data or ask us to close your account — both requests are handled through the support channel above.

Data Retention

We keep account and transaction records for the period required by applicable compliance rules. After that period, data is deleted or anonymised according to our retention schedule.

Cookie Policy

Cookies on xc66 track session state and account preferences. You can manage cookie settings through your browser at any time without losing your account access.

Account Security

Login uses an OTP sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately through account settings and contact support.

Data Change Requests

To update your registered mobile number, email, or wallet details linked to bKash, Nagad or Rocket, submit a verification request through the account settings page.

Common Legal Questions Answered

These are the questions we receive most often about eligibility, account rights, data handling, and what happens when something goes wrong. If your question is not here, the support team can help.

Access to xc66 depends on your local law and whether your region is eligible. We do not confirm legality in any specific jurisdiction — you should verify this independently before using the platform.

Yes. Submit a data access request through our support email or live chat. Include your account ID and we will respond within the timeframe required by applicable rules.

We process account closure requests submitted through the help centre. Any pending balance linked to your bKash, Nagad, or Rocket wallet is settled before the account is deactivated.

Raise a payment dispute through live chat or email support. Bring the transaction reference from your bKash, Nagad, or Rocket app — that reference is what our team uses to trace the transaction.

We update terms when required by changes in platform operations or applicable rules. The effective date appears at the top of this page. Continued use of your account after that date means you accept the updated terms.

Write to our support team with your account ID and a clear description of the decision you are disputing. Legal or eligibility disputes are reviewed by our account compliance team and we respond in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.